Managing Multiple Accounts | E1 Subcontractor Support

How to know if you have multiple accounts

If any of the following is happening to you, there is a chance you might have accidentally created multiple E1 accounts:

You receive multiple Monday Morning or Mid-Week Update emails

You receive an email from us asking if you would like to create an account after being invited to a project

You can’t access awarded work but you have a full membership

You are missing projects from your Watchlist that you added

You can't find all invites to projects that you're receiving

You can't see the rest of the team you're a part of under the 'Team' tab

It's okay, these things happen. If you think this might have happened to you, reach out to us at support@estimateone.com or call us on 1300 705 035and we’ll happily look into this for you.

What if I need two accounts?

Some people, particularly those who manage teams in multiple states, need access to more than one E1 account.

We understand you need to access multiple teams across your organisation, and we're happy to help you with this. Reach out to our support team and we can assist you in setting up your account to access separate state accounts.

If you need to navigate between multiple accounts, click on your name in the top right hand corner to bring out the drop down menu. Here you’ll be able to switch between your multiple accounts.

An image of a drop-down menu, showing the user’s name and company name. In the drop-down menu, there are links to Settings, Logout, Guides and Contacts. It notes the account number, and offers a list of alternative accounts to switch to.

💡

If you can’t see your other accounts you could be signed in under the wrong email address. Any issues, please reach out to us as these situations are usually quite unique.

Am I able to merge my account with a colleague's account?

Of course, we actively encourage you do this.

Having one account per company means you can collaborate on projects with your colleagues and ensure you’re not double handling / missing work.

To get your accounts merged, reach out to us at support@estimateone.com or call us on 1300 705 035 and we'll help you out as soon as we can.